Below we have answered frequently asked questions.
Please review our frequently asked questions before creating a support ticket:
A standard full-service for luxury watches typically takes between 4 to 6 weeks, depending on the model and complexity. Our certified watchmakers follow meticulous procedures, including cleaning, lubrication, timing adjustments, and quality control, to ensure your timepiece performs like new.
Our warranty covers all workmanship and genuine parts replaced during servicing, protecting your watch against defects and malfunctions. Wear and tear or damage caused by external factors are not included, and our team will clearly explain coverage details for each repair or service performed.
We provide a comprehensive authenticity verification service that includes a detailed inspection, official certification, and documentation for your records. This ensures full confidence in the origin, quality, and condition of your timepiece without the need for external appraisal.
Submit your watch for expert servicing or warranty support with confidence. Our certified technicians will handle every detail, ensuring your luxury timepiece receives the highest standard of care.
